ScratchSleeves
ScratchSleeves is a company creating innovative eczema clothing for babies and children, designed to prevent night-time scratching and provide relief for families dealing with eczema and other itchy skin conditions. ScratchSleeves asked us to conduct a UX review to support the goal of creating a seamless, stress-free experience for overwhelmed parents.
Requirements & Result
We suggested streamlining the quick buy experience and optimising content scannability (using carousels, adding time indicators to blogs etc) to guide users through a logical journey, as well as dark mode implementation for overwhelmed parents who find themselves shopping for solutions during late evening hours when their children are finally asleep, or during middle-of-the-night wake-ups when they're desperately searching for anything that might help. We also created a product recommendation quiz for parents, grandparents or friends who aren't sure where to begin, a persistent support sticky widget and favourites functionality based on cookies so rushed, tired parents don't have to log in to do so.
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