Checkout screen on an iPhone, payment
Checkout screen on an iPhone, payment

ScratchSleeves is a company creating innovative eczema clothing for babies and children, designed to prevent night-time scratching and provide relief for families dealing with eczema and other itchy skin conditions. ScratchSleeves asked us to conduct a UX review to support the goal of creating a seamless, stress-free experience for overwhelmed parents.

Requirements & Result

We suggested streamlining the quick buy experience and optimising content scannability (using carousels, adding time indicators to blogs etc) to guide users through a logical journey, as well as dark mode implementation for overwhelmed parents who find themselves shopping for solutions during late evening hours when their children are finally asleep, or during middle-of-the-night wake-ups when they're desperately searching for anything that might help. We also created a product recommendation quiz for parents, grandparents or friends who aren't sure where to begin, a persistent support sticky widget and favourites functionality based on cookies so rushed, tired parents don't have to log in to do so.

Image of iPhone 17 in child's cot
Image of iPhone 17 in child's cot
Logo Lockups
Mother holding phone, cradling baby, night mode phone
Logo Lockups

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